Privacy Policy

1. Overview

ConceptViz (“we,” “us,” or “our”) provides AI tools, including the ConceptViz Agent and Studio, for creating illustrations, diagrams, flowcharts, and data visuals for science, teaching, and work. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using ConceptViz, you acknowledge that we process information as described below to provide the Service, protect users, prevent abuse, enforce our policies, and meet legal, payment, and platform obligations.

Effective Date: October 3, 2026

2. Information We Collect

Account Information

• Name and email address
• School, district, organization, subject focus, Education or Creator program application details, and related review notes (if provided)
• Authentication tokens for sign-in providers

Billing & Plan Information

• Product and plan status (for example free account, credit balance, Agent subscription and allowance, Yearly membership, Lifetime membership, an existing Education grant, or an Education / Creator discount)
• Payment status and whether purchases were completed, refunded, or disputed
• Billing address when required by regulation
• Transaction IDs, customer identifiers, and discount or checkout identifiers from our payment processor (we never store full card numbers on our servers)

Usage & Generation Data

• Prompts, settings, and tool parameters you submit to generate or edit diagrams
• Generated images and metadata needed to deliver the Service (for example subject tags, project folders, history records)
• Credit ledger entries (purchases, gifts, consumption, refunds of credits for failed jobs)
• Limited log data to troubleshoot errors, combat abuse, and improve quality

Content Safety and Moderation Data

To keep ConceptViz safe and compliant, we may process prompts, uploaded images, generated images, edit instructions, moderation results, risk scores, account activity, IP/device signals, hashes, and related metadata for content safety, abuse prevention, fraud detection, dispute handling, and policy enforcement.

Technical Data

• Device type, browser, and operating system
• IP address and approximate region
• Session cookies or secure tokens to keep you logged in
• Optional device or browser signals used for anti-abuse (as described in product notices or cookies)

We do not intentionally collect student names, grades, or other student PII. Do not include such data in prompts.

3. Google User Data

If you choose to sign in with Google, ConceptViz uses Google Sign-In (OAuth) and requests only the basic scopes openid, email, and profile.

What we access. From your Google Account we receive your name, email address, profile picture, and a Google account identifier. We do not request access to Gmail, Google Drive, Google Calendar, Contacts, or any other Google service, and we cannot read your Google files or messages.

How we use it. We use this information only to create and secure your ConceptViz account, sign you in, display your name and picture in the app, and contact you about your account and purchases (for example receipts and service notices). Optional product emails can be turned off with the unsubscribe link.

Storage and protection. Your Google profile information is stored with your ConceptViz account in our database and protected as described in the Security section. Sign-in tokens are kept only as long as needed to keep you signed in.

Sharing. We do not sell Google user data, use it for advertising, or share it with third parties, except with service providers who host and operate ConceptViz on our behalf, or when required by law.

Limited Use. ConceptViz’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data to develop, improve, or train generalized AI or machine learning models.

Your control. You can remove ConceptViz’s access at any time from your Google Account’s security settings (Third-party apps with account access), and you can ask us to delete your ConceptViz account and the associated Google profile information by emailing contact@conceptviz.app.

4. How We Use Information

We process your data to:

• Provide, personalize, and operate the Service
• Track credit usage, membership status, and feature entitlements (including watermarking and commercial-use classification as described in our Terms and License)
• Process payments, one-time program discounts, renewals, cancellations, and refunds
• Respond to support requests and send service-related notices
• Detect fraud, abuse, or policy violations
• Comply with legal obligations (tax, accounting, law enforcement requests)

For core service operations, billing, security, fraud prevention, content safety, and policy enforcement, we process information because it is necessary to provide the Service, perform our agreement with you, protect the platform, and comply with legal, payment, and infrastructure obligations. Optional marketing messages or non-essential tracking may rely on separate consent or opt-out controls where required.

We may aggregate anonymized usage statistics to understand product trends. Aggregated data cannot reasonably be traced back to a specific person.

5. Sharing & Disclosure

We share information only with:

• Payment processors: To collect fees for credit packs, Agent subscriptions and allowance packs, Yearly membership, Lifetime membership, and other paid products; to create and redeem account-bound one-time discounts; and to manage invoices, refunds, and customer billing portals
• Authentication providers: To log you in securely
• Infrastructure partners: To host the application, store images, and run AI workflows. These partners process prompts and images solely to deliver ConceptViz features and may not use them to train their own public models under our agreements with them.
• AI infrastructure and content safety providers: To run image generation or editing workflows, detect unsafe content, prevent abuse, and enforce our Terms. We may share prompts, uploaded images, generated images, edit instructions, moderation signals, and related metadata solely for these purposes. These providers are not permitted to use your content to train their public models unless separately stated by their own service terms.
• Professional advisors or authorities: When required by law or to enforce our rights

We do not sell personal data.

6. Data Retention

• Account data persists while your account remains active.
• Generated diagrams and history are retained according to your plan and product settings (for example shorter retention for free accounts and longer retention for paid accounts). You may delete items when the product allows, or request deletion as described below.
• Billing and payment records are retained for at least seven years to satisfy tax and accounting rules.
• Log and security data is typically retained for 30–90 days unless needed for investigations, disputes, or legal obligations.

Content that violates our Terms or Content Policy may be removed from user-facing storage. We may retain limited records, moderation logs, hashes, metadata, or copies where necessary to investigate abuse, enforce our policies, prevent repeat violations, respond to disputes, or comply with legal, payment, or platform obligations.

You may email contact@conceptviz.app to request deletion of your account and associated content. Some records (like invoices) must remain for compliance purposes.

7. Security

We use HTTPS, role-based access, encryption at rest for stored diagrams where applicable, and routine operational practices to safeguard your data. No system is perfectly secure, so please notify us immediately if you suspect unauthorized access.

8. Your Choices

• Access & Correction: View or update account details in your settings.
• Data Export: Request a copy of your diagrams and prompt history for a given time range.
• Deletion: Request account deletion by emailing contact@conceptviz.app.
• Billing portal: Manage payment methods and Yearly membership cancellation through the processor’s customer portal when available.
• Marketing Opt-Out: You may opt out of optional product emails via the unsubscribe link.

9. Cookies & Tracking

We use cookies to maintain sessions, remember preferences, and measure feature adoption. For details, see our Cookie Policy. You can control cookies via your browser settings, but essential cookies are required to use signed-in features.

10. Children’s Privacy

ConceptViz is built for adults (educators, researchers, and professionals), not children. We do not knowingly collect data from individuals under 13. If you believe a minor has provided personal data, contact us so we can delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will post the new version with an updated effective date. Continued use of ConceptViz after changes means you accept the revised policy.

12. Contact

For privacy questions or requests, email contact@conceptviz.app. We respond within two business days.

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Last updated: October 3, 2026