This Refund Policy explains when we refund money for ConceptViz purchases. It works together with our Terms of Service and License & Commercial Use. All prices are in USD unless stated otherwise at checkout.
Effective date: August 17, 2026
Credit packs are one-time purchases of diagram credits (and related pack features described at checkout).
- You may request a refund within 7 days of purchase if no credits from that pack have been used.
- Once any credit from that pack has been consumed for a successful generation or paid tool use, that pack purchase is non-refundable.
- Credits that fail for a technical error on our side are returned to your balance automatically when our systems detect the failure; that is a credit restoration, not a cash refund of the pack.
Yearly membership renews automatically each year until you cancel.
- Cancel anytime in the billing portal or by emailing contact@conceptviz.app before the next renewal. Canceling stops future charges; you keep access until the end of the paid period.
- You may request a full refund within 14 days of the initial Yearly purchase or of a renewal charge if no membership-granted credits from that period have been used and you have not made substantial use of membership-only features in a way we reasonably treat as consumption of the period.
- After 14 days, or after material use of included credits/features, we generally do not refund the current Yearly period. We may, at our discretion, offer a partial credit or goodwill adjustment for billing errors.
- We do not issue prorated cash refunds solely because you cancel mid-period after using the Service.
Lifetime is a one-time purchase, not a recurring subscription.
- You may request a refund within 14 days of purchase if no Lifetime-granted credits have been used and founding/seat-limited offer terms (if any) still allow reversal.
- After credits are used, or after 14 days, Lifetime is generally non-refundable, except for clear billing duplicates or legal requirements.
- Founding or limited-seat Lifetime offers may have additional non-refundable conditions stated at checkout; those conditions control for that offer.
- Existing Education or Community credit grants, equivalent manual education access, registration gift credits, promotional credits, and other courtesy balances are not cash purchases and are not refundable as money.
- If an existing grant is revoked for policy reasons, remaining grant credits may be removed without a cash refund.
- A new Education or Creator approval issues a personal one-time discount for one eligible purchase. The unused discount is not a cash credit and has no cash value.
- Refund rights attach to the product you actually buy. A discounted credit pack, Yearly membership, or Lifetime purchase follows the refund rules for that product in §§2–4.
- A refund does not automatically restore, extend, or reissue an Education or Creator discount. We may issue a replacement only after review.
- For Yearly membership, the Education or Creator discount applies only to the first invoice. A later full-price renewal is a separate charge under §3.
When we issue a full refund for a purchase:
- That purchase no longer counts as a successful paid purchase for free-vs-paid classification under the Terms and License policy.
- If you have no other successful non-refunded payments, your account is treated as a free account again: free-tier watermarking and non-commercial use limits apply to new generations.
- Membership features tied only to a refunded Yearly or Lifetime purchase end when the refund is completed (or sooner if we suspend access for abuse).
- Credits granted by the refunded purchase that remain unused are removed or reversed as part of the refund process.
Partial refunds, chargebacks, and disputes may result in limited access until resolved.
- Email contact@conceptviz.app with the subject “Refund Request.”
- Include your account email, order or payment ID (from Stripe or your receipt), product purchased, and a short reason.
- We aim to respond within two business days and to process approved refunds within 5–7 business days.
- Refunds go to the original payment method; banks may take additional time to post funds.
If ConceptViz has an outage that prevents generation for more than 24 consecutive hours, contact us. We may restore credits, extend a membership period, or offer another remedy at our discretion. That remedy is not always a cash refund.
We generally cannot refund:
- Credits already spent on successful generations or paid tools
- Registration gift, promotional, bonus, or courtesy credits
- Unused Education or Creator discount codes, including codes that expire or are not restored after a refund
- Purchases after the time windows in §§2–4 when use has occurred
- Accounts terminated for violating the Terms of Service or Content Policy
- Third-party payment-processor fees beyond our control
- Chargebacks filed instead of contacting support (we may still reverse access)
If you still hold an older monthly or annual plan that is no longer sold, cancel and refund handling follows the terms that applied at purchase when they are more specific; otherwise this policy applies as closely as practical. Contact support with your account email if you are unsure.
We may update this policy to reflect product or legal changes. Updates take effect when posted, with a revised “Last updated” date.
Questions about billing or refunds? Email contact@conceptviz.app. We aim to reply within two business days.
Last updated: August 17, 2026